Social media is here and it is here to stay. Facebook has surpassed Google as the most visited site. Twitter has surpassed 200 million Tweets a day. The workplace is going social. Are you ready for it?
Use public social networks to listen and engage in new ways. Hear what’s being said. Automatically filter what’s important. Know who’s influential. And respond quickly and appropriately. Because questions and requests from customers on social networks become part of your case queue, social media is simply another channel that benefits from the features of the Service Cloud.
We can help you bridge the social media divide that separates you from your customers, and separates your key staff from each other. We can help you utilise Salesforce and social media to
- Respond to customers/donors in real time
- Gather real time data
- Increase brand/cause awareness
- Increase sales/donations
- Collaborate with customers and/or partners
- Maximise speed and breadth of communications
- Track competitors
Thinking of Going Social?
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