Virgin Money Giving and Salesforce at London Hackathon Event in Tower 42 4

Virgin Money Giving and Salesforce at London Hackathon Event in Tower 42

Posted by on Dec 8, 2012 in Salesforce, Sync

I had the geeky pleasure of spending part of Saturday in Tower 42, in Salesforce’s offices for a hackathon. For those not aware of this geekfest, it’s when people get together to program for the fun of it. What made this day particularly interesting is that we started working on a connector for Virgin Money Giving and Salesforce. It’s in it’s early stages, and doesn’t even work yet (you can only do so much in an afternoon) but it’s the beginnings of what could hopefully be a wonderful app to save charities tremendous amounts of time and frustration. James Melville of Tquila (who had previously constructed a similar tool for JustGiving) and Prathaban Palani of News International did the majority of the work while I tried not to get in the way. If you want to improve on the app, it’s up at Github at as a public app. It’s currently GPL2, with the idea of having an open-source freely available version on GitHuB, as well as a managed package with paid...

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Comparing Cirrus Insights vs Appirio Cloudfactor – A Review

Posted by on Oct 23, 2012 in Cloud Computing, Google Apps, Salesforce, Sync

Users of Gmail and Google Apps have always needed better integration between their email and Salesforce, but unlike Outlook & Exchange users, Salesforce hasn’t built an app to facilitate connection. And we do need a tool to make the following things easier: View a contact’s Salesforce details quickly and easily, even when in the Gmail window. Create a new Salesforce Lead or Contact based on an incoming email When sending an email, create a task that associates that email with the Contact/Lead AND the relevant Case/Opportunity/Account. Luckily, two different third-party apps bring Salesforce information into the browser, allowing us to see context-relevant records all within the gmail window, without having to look someone up in Salesforce. It’s not just that the apps save time, they allow you to see information you wouldn’t have bothered to look for. We tried both, giving different users in our office one of the two integration tools. The clear winner was Cirrus Insights, and all users on Appirio requested to move over to Cirrus. For a one line summary, Cirrus is better because it’s on the sidebar and also loads faster. For further details, read on. Or, go ahead and give Cirrus Insights a try, they have 30 day full evaluation, after which you...

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Event Management for Eventbrite vs Acteva pricing for SME’s

Posted by on Aug 16, 2011 in Salesforce, Sync

Both Acteva and Eventbrite have pluggins allowing your event attendee information to easily sync to Salesforce. Whether you will want to use one or the other depends almost exclusively on the cost of your event per person and the number of attendees per event, and to a lesser extent, the number of events per year. For high prices and high volumes, Acteva is affordable, and sometimes beats Eventbrite. For lower volumes typical with SME’s, Acteva’s price structure is prohibitive. (While I live in the UK, Acteva charges in dollars, so to make the math easier, I’ve done everything in US Dollars) I run fairly small events – training and workshops for people wanting to learn specific Salesforce skills, like Salesforce Reporting. The workshops have a dozen people each, with the price about $200 per attendee, but with half attending for no cost as they have an annual support contract with us. So, average $100 per person for 12 people. I wanted to use Acteva as they had been specifically recommended by Salesforce, and have a high rating on the App Exchange, but running the numbers surprised me. Presuming 20 events a year, Acteva would cost 11.4% of gross revenue for the first year, during which time the Salesforce connector...

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Appirio Contact Sync (free) with Salesforce and Google Apps

Posted by on Feb 5, 2010 in Sync

I’ve just setup Appirio Contact Sync to handle the contacts between a Salesforce account and Google Apps, and while it was slightly useful, I wouldn’t bother doing it again. Firstly, the pricing structure of the paid version is prohibitive (and a bit dumb). Whether you have 1 user or 50, the price is a flat fee of $2500. If you increase your users to 51 from 50, the price double to $5000. I would imagine Appirio must have has a large fixed cost per account or account setup, but considering they are selling to people who are used to paying per-user costs, paying per-50-user costs may be a real turn off. So given the cost, the free version was the only option. The free version requires significant admin time, as each user has to be setup individually, and auto-syncing happens only once a day. But the worst is that the syncing isn’t very effective. In Salesforce, I have a contact John Smith with an email address, and in Google Apps that same contact, but only his email address and not his name. Appirio somehow seems unable to match people based on their email address, and instead sent me a sync report that included: Exception Notification This is an...

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